Privacy policy
Last Updated: 15 September 2026
Kalbeliya ("Kalbeliya", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order or communicating with us.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared and the choices available to you.
1. Business Information
Kalbeliya
Shop No. 22, Chitrakoot Colony
Niwaru Road, Jhotwara
Jaipur – 302012, Rajasthan, India
Email: kalbeliyapvtltd@gmail.com
Phone: +91 90243 24813
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Personal and Contact Information
- Name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
Order Information
- Products purchased
- Order number
- Order value
- Transaction and payment status
- Return or exchange information
- Customer service communications
Payment Information
Payments may be processed through third-party payment providers.
We may receive payment-related information such as transaction status, payment method and transaction reference.
We do not ordinarily store complete payment card information such as full card numbers or CVV details on our own systems.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring pages
- Date and time of access
- Website interaction information
Some of this information may be collected through cookies and similar technologies.
3. How We Use Your Information
We may process your personal information for purposes including:
- Processing and fulfilling orders
- Confirming orders and payments
- Arranging delivery
- Providing customer support
- Processing returns and exchanges
- Communicating with you about your orders
- Contacting you regarding COD confirmation and advance payment
- Responding to enquiries
- Improving our website, products and services
- Maintaining website security
- Detecting and preventing fraud or misuse
- Complying with applicable legal and regulatory requirements
- Sending marketing communications where permitted and where the required consent or other lawful basis exists
We will seek to collect and use personal information that is reasonably necessary for the relevant purpose.
4. Marketing Communications
Where you choose to receive marketing communications from us, we may send information about:
- New products
- Collections
- Offers
- Promotions
- Brand updates
- Other relevant communications
You may withdraw consent or unsubscribe from marketing communications at any time using the available unsubscribe mechanism or by contacting us.
Withdrawal of marketing consent will not affect processing that is necessary to fulfil an order or comply with legal obligations.
5. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning;
- Remember preferences;
- Understand website usage;
- Improve website performance;
- Measure marketing and advertising effectiveness; and
- Provide relevant website experiences.
You may be able to control cookies through your browser settings or other cookie controls made available on the website.
Disabling certain cookies may affect website functionality.
6. Sharing of Personal Information
We may share relevant personal information with service providers where reasonably necessary to operate our business and provide services to you.
These may include:
- Payment service providers
- Courier and logistics providers
- Website and hosting providers
- Shopify and related technology providers
- Customer support and communication providers
- Marketing and analytics service providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
We do not sell your personal information as a standalone commercial product.
Third-party service providers may process information according to their own terms and privacy policies.
7. Payment Information
Payments made through the website may be handled by third-party payment processors.
You should review the relevant payment provider's privacy policy and terms before using its services.
Kalbeliya does not ordinarily have access to or store your complete card credentials.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling orders;
- Providing customer support;
- Handling returns and exchanges;
- Maintaining business and transaction records;
- Complying with tax, accounting and legal requirements;
- Resolving disputes; and
- Preventing fraud and misuse.
When information is no longer required for a legitimate purpose, it may be deleted, anonymised or otherwise handled in accordance with applicable law.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Request information about personal data processed by us;
- Request correction or updating of inaccurate information;
- Request deletion of personal information where applicable;
- Withdraw consent where processing is based on consent;
- Raise a grievance regarding processing of your personal information; and
- Exercise other rights available under applicable Indian data protection law.
- Where consent is the basis for processing, you may withdraw consent through the available mechanism or by contacting us.
Withdrawal of consent may not affect processing that is required for an order already placed, legal compliance, security or another lawful purpose.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow the relevant legal requirements.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. International Data Processing
Some of our technology or service providers may process information using systems located outside India.
Where personal information is processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian law and any applicable requirements relating to cross-border processing.
14. Data Breaches
If a personal data breach occurs that is required to be notified under applicable law, we will take appropriate steps to respond to the breach and provide required notifications to affected individuals and/or relevant authorities within the applicable timelines.
15. Grievance and Privacy Requests
For privacy-related requests, complaints or questions, contact:
Privacy / Grievance Contact
Kalbeliya
Email: kalbeliyapvtltd@gmail.com
Phone: +91 90243 24813
Please include sufficient information to help us identify your request and, where applicable, verify your identity.
We will handle privacy requests in accordance with applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable law.
The updated version will be published on this page with a revised "Last Updated" date.
17. Contact Us
Kalbeliya
Shop No. 22, Chitrakoot Colony
Niwaru Road, Jhotwara
Jaipur – 302012, Rajasthan, India
Email: kalbeliyapvtltd@gmail.com
Phone: +91 90243 24813
