Shipping policy

Last Updated: 15 September 2026

Thank you for shopping with Kalbeliya. We aim to process and deliver every order as efficiently as possible while ensuring that your products are carefully prepared for dispatch.

1. Shipping Within India

We currently offer shipping across India.

Prepaid Orders

Free shipping is available across India on all prepaid orders.

Prepaid orders include orders paid online through the payment methods made available at checkout.

Cash on Delivery Orders

Cash on Delivery (COD) orders are subject to a flat shipping/handling charge of:

₹200 per COD order

In addition, a 10% advance payment of the total order value is required before a COD order is placed into production.

Our Sales Team will contact you through WhatsApp or phone within approximately 24 hours of placing the COD order to arrange the advance payment.

The order will be added to production only after the required advance amount has been received.

The remaining balance will be payable at the time of delivery, subject to the COD terms communicated for the order.

2. Order Processing

Orders are processed after successful payment confirmation or, for COD orders, after receipt of the required advance payment.

Processing time may vary depending on:

  • Product availability
  • Product type
  • Customisation requirements
  • Production requirements
  • Order volume
  • Public holidays or unforeseen circumstances

Where a product has a specific production or dispatch timeline, the applicable timeline will be communicated on the product page or at the time of purchase.

3. Delivery Time

Estimated delivery timelines may vary depending on the delivery location, courier availability and product requirements.

Delivery estimates are indicative and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Remote or difficult-to-service locations
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to dispatch orders within the communicated timeframe.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat/Shop number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

Kalbeliya will not be responsible for delays or failed delivery caused by incorrect or incomplete address or contact information provided by the customer.

5. Tracking

Where tracking is available, tracking information may be shared with the customer once the order has been dispatched.

Customers are requested to use the tracking information to monitor the shipment and remain available to receive the order.

6. Delivery Delays

Although we work with delivery partners to ensure timely delivery, delays caused by circumstances beyond Kalbeliya's reasonable control may occur.

If an order is significantly delayed, please contact our Customer Support Team so that we can assist with tracking and resolution.

Nothing in this policy limits any consumer rights that may apply where goods are not delivered within the stated or agreed delivery period.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts.

If a customer is unavailable, refuses delivery, provides an incorrect address or otherwise causes the shipment to be returned, additional shipping or re-dispatch charges may apply where permitted and will be communicated to the customer.

8. Damaged Packages

If the outer package appears visibly damaged at the time of delivery, customers are advised to document the condition of the package and contact Kalbeliya as soon as possible.

If the product inside is damaged, defective or incorrect, please contact us in accordance with our Return & Exchange Policy.

9. Contact Us

For shipping-related questions, please contact:

Kalbeliya
Shop No. 22, Chitrakoot Colony
Niwaru Road, Jhotwara
Jaipur – 302012, Rajasthan, India

Email: kalbeliyapvtltd@gmail.com
Phone: +91 90243 24813